Susie's Happiness Promise

Because underwear is a personal, hygienic product, returned pairs can't be resold — they would have to be destroyed, which is a terrible waste. So rather than free returns, I'd rather give you a genuine guarantee if you're not satisfied with your purchase. I have unwavering belief in both my product and my brand, which is why I'll go the extra mile to guarantee your happiness.

If the product isn't to your satisfaction, please reach out to me so we can find a happy solution. Some of our fabrics are thicker or thinner and suit different body shapes. You also have the opportunity to gift your pair to a friend who might benefit from it, with the peace of mind that your purchase won't go to waste. Instead, it becomes a chance to brighten someone else's day while we explore alternative arrangements that leave you feeling genuinely content.

I believe in spreading joy and happiness, and this gesture lets you share the product's value with someone special in your life.

Please don't hesitate to reach out, susie@skanties.co, and together we'll find a solution that brings joy and happiness to your life.

Your support as a customer, and your understanding of my circumstances, are deeply appreciated. Thank you for being part of this journey with me.

Love, Susie xx